Electrovo s.p. is a company that is committed to resolving any ambiguity or complaint as quickly as possible while respecting the legislation (Consumer Protection Act) and striving to find a favorable solution or answer to your question.
For any ambiguities, complaints, or questions, they can be reached at: Return address: Electrovo s.p., Gradiske Laze 34, 1275 Smartno pri Litiji Email: support@electrovo.eu.
In case of package or product damage, notify the company in writing at support@electrovo.eu.
RETURNS AND EXCHANGES In contracts concluded at a distance, the buyer has the right to inform the company within fourteen days that they wish to withdraw from the contract without giving any reason for their decision. It is considered that the company has been notified of the return in a timely manner when the shipment is sent, and the returned products must be undamaged and in their original quantity, unless the goods are destroyed, defective, non-functioning, lost, or their quantity has decreased without the buyer’s fault. Unless the contractual parties (the company and the buyer) have agreed otherwise, the buyer has no right to withdraw from the contract for purchased cosmetics that have already been used, as opened and used cosmetic products, due to their nature, are not suitable for return. All customers are informed that opened cosmetic products that are no longer in their original packaging, have been used, and have had safety and protective covers removed will not be exchanged or refunded for hygiene and health reasons (unless this has been agreed with the company in advance). If the consumer withdraws from the contract in a timely manner, the company must refund the payment no later than 14 days after receiving the returned product. In the event of cancellation before the product is delivered and the buyer has already paid for the product, the company must refund the purchase price within 14 days of receiving the notice of withdrawal from the contract. The only cost that the buyer bears in connection with withdrawing from the contract is the direct cost of returning the goods. Source: Consumer Protection Act, official consolidated text, ZVPot-UPB2 (Official Gazette of the Republic of Slovenia, No. 98/2004, 126/2007)
Out-of-court dispute resolution and other legal remedies The seller endeavors to resolve any disputes amicably, and if this is not possible, the court in Ljubljana will be responsible for resolving these disputes. In accordance with legal norms, Electrovo s.p.. does not recognize any out-of-court consumer dispute resolution entity as competent to resolve a consumer dispute that the consumer could initiate in accordance with the Consumer Dispute Resolution Act.
On November 14, 2015, the Law on Out-of-Court Consumer Dispute Resolution (Official Gazette of the Republic of Slovenia, no. 81/2015) entered into force. The platform for dispute resolution is available on the website https://ec.europa.eu/consumers/odr/main/.
This regulation stems from the Law on Out-of-Court Consumer Dispute Resolution, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
By clicking on the button “PLACE ORDER,” you confirm that you have read and understood the entire sales and payment terms, as well as the terms of business of the company Electrovo s.p., and that you were expressly warned about them.